Privacy Policy

Privacy Policy – LumaLeaf

Last updated: 22 November 2025

At LumaLeaf™, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

Personal & Contact Information

• Name

• Email address

• Shipping and billing address

• Phone number (optional)

Order & Payment Information

• Order details and purchase history

• Payment method (processed securely by third-party payment providers; we do not store credit card details)

Technical & Usage Data

• IP address

• Device and browser information

• Pages viewed and time spent on site

• Cookies and tracking data

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide order updates and notifications

• Improve website performance and customer experience

• Respond to customer service inquiries

• Detect and prevent fraudulent activity

• Send marketing emails (only if you opt-in)

3. Cookies & Tracking Technologies

We use cookies to:

• Keep items saved in your cart

• Analyse site traffic and behaviour

• Improve website performance

• Personalise your browsing experience

You may disable cookies in your browser, but some features may not work correctly.

4. How We Protect Your Information

 

We use industry-standard protections, including:

• SSL encryption

• Secure, compliant payment processors

• Limited internal access to customer data

While we take strong precautions, no online system can guarantee 100% security.

 

 

 

5. Sharing Your Information

 

We do not sell or trade your personal information.

We may share limited data with:

• Trusted third-party service providers (payment processors, shipping carriers, email services)

• Legal authorities, if required by law

• Analytics and advertising platforms (cookies and usage data)

These parties only access data needed to perform their services.

 

6. Your Rights

Depending on your location, you may request:

• Access to personal data we hold

• Corrections or updates to your information

• Deletion of your data (where legally allowed)

• To unsubscribe from marketing at any time

7. Data Retention
We keep your information only as long as necessary for:

 

 

• Fulfilling orders

• Legal and tax obligations

• Customer support purposes

 

 

 

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of other websites.

 

9. Changes to This Policy

 

We may update this Privacy Policy at any time. The “Last Updated” date will reflect the most recent revision.

 

 

 

10. Contact Us

 

For questions or privacy requests, contact us